Further to my post of yesterday, Grammar received word from Jimdandy this forenoon that all is well in his telephonic world. It seems the fine gentleman at Telus he spoke to yesterday apparently does have the clout his title would suggest. A woman called Uncle first thing this morning to assure him that three years' worth of overpayments would be immediately credited to his account, meaning he will not have a phone bill for some months. She was very apologetic that they could not offer more than three years, but that was as far back as she was able to check the records. Uncle thought that was jimdandy and graciously accepted. The woman gave him her name and direct telephone number and told him that any future problems he had with Telus, of which she fervently hoped there were not any, he should call her and she would personally fix them.
Now, wouldn't it be nice if we all had our own personal customer service rep down at the utility companies? But no, the rest of us who are not 95, stubborn as mules and persistent as bulldogs will still have to Push 1 for service in English...
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